Why am I denied checking out?
Payments and Refunds
What is our handling time?
What is our return policy?
What is our shipping policy?
What is our coupon restrictions?
Can I contact you during business hours?
Do you ship worldwide?
Expected release date
Do you offer local pick up?
What I suppost to do if the item is defected or damaged upon received?
Existing order inquiries / concerns
How to redeem EBucks?
Shipping to the UK 2021
Checking Out Issue
Please login before you check out on our website or our system may give you error mesage. You may contact us any time for rest password if you already register an account with us.
Payments and Refunds
EKIA Hobbies accepts Master Card, VISA and PayPal only. You can request a refund up to 180 days after you pay for your order. We can issue store credit for next purchased after refund expire.
EKIA Hobbies preferred method of contact is email (email@example.com) only. Our phone number is 1-909-593-4912
EKIA Hobbies does not work on Saturdays, Sundays & holidays.
All e-mails received during these days will be answered on next working day.
EKIA Hobbies ship all the in stock items within 1-5 business days (does not include weekends or holidays) upon receipt of payment.
EKIA Hobbies is not responsible for shipments which are delayed due to invalid information or causes beyond the control of our carriers.
No shipping on weekends or holidays. Fedex and USPS may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
All orders will be shipped by USPS or FedEx to the 48 contiguous States only, no exceptions.
Shipping to Alaska, Hawaii, Guam, Puerto Rico or the U.S. Virgin Islands shipped by USPS or flight forwarder only.
All shipments are insured.
Expected Release Date
Expected release date is subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and EKIA Hobbies does not represent or warrant that it will be able to ship the Product by the estimated date. All products will ship as soon as they are available in the US. Please contact us any time for any concerns on pre-orders.
If you order preorder items and instock items on the same order. We have to ship them together as they arrive. An additional shipping fees will be apply if you want us ship the items separately.
Yes, local pick up available upon appointment only. We are located in Southern California. All local pick ups are welcome.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 5 days of delivery for a full refund. EKIA Hobbies will refund you the full price of the defective item excluding the shipping costs (No restocking fees) once we received the item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. A 15% restocking fees applying for all returns. You are responsible for paying both shipping and return shipping costs
Please Click Here for existing order inquiries / concerns.
Incomplete - An incomplete order happens when a shopper reached the payment page, but did not complete the transaction.
Pending - Customer started the checkout process, but did not complete it.
Awaiting Payment - Customer has completed checkout process, but payment has yet to be confirmed.
Awaiting Fulfillment - Customer has completed the checkout process and payment has been confirmed.
Awaiting Shipment - Order has been pulled and packaged, and is awaiting collection from a shipping provider.
Awaiting Pickup - Order has been pulled, and is awaiting customer pickup from a seller-specified location.
Partially Shipped - Only some items in the order have been shipped, due to some products being pre-order only or other reasons.
Completed - Client has paid for their digital product and their file(s) are available for download.
Shipped - Order has been shipped, but receipt has not been confirmed; seller has used the Ship Items action.
Cancelled - Seller has cancelled an order, due to a stock inconsistency or other reasons.
Declined - Seller has marked the order as declined for lack of manual payment, or other reasons.
Refunded - Seller has used the Refund action.
Disputed - Customer has initiated a dispute resolution process for the PayPal transaction that paid for the order.
Manual Verification Required - Order on hold while some aspect needs to be manually confirmed.
Partially Refunded - Seller has partially refunded the order.
How to redeem EBucks?
To turn Ebucks into a reward, you will need to log into their account on your site, then click on the launcher to open the rewards panel.
Next, click on All rewards.
If you don't have enough points to redeem, they'll see a progress bar on the right, next to the reward name.
If you do have enough points, there will be a Redeem button.
Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
Customer can get $1.00 coupon for every $100.00 spend on products.
Shipping to the UK 2021
As a U.S. online retailer, we will now be required to create an online account with Her Majesty's Revenue and Customs (HMRC) and register for a VAT number in order to deliver e-commerce orders to the UK. We will be required to collect all VAT fees from buyers at time of product purchase. This VAT fee was previously collected when a parcel entered the UK, typically with the buyer having to pay VAT to release the package from Customs.
VAT rates vary dependent on product price:
Most Goods and Services valued UNDER £135 have a 20% VAT Rate Goods and services shipped to the UK with a value between £0.01 and £135 (between $1 and approximately $180 USD) will incur VAT fee of 20% of the product price (not including shipping fees). U.S. online retailers selling products to UK buyers are require to collect this 20% VAT fee at the time of sale. Online retailers will be responsible to pay all VAT collected to HMRC every three months.
VAT for Goods and Services valued OVER £135
All shipments with goods and services valued higher than £135 (approximately $180 USD) will be subject to the current VAT procedures, which state VAT is payable as the parcels are being imported into the UK. These types of packages are often cleared through customs via parcel consolidators and all applicable duties and VAT will be paid to HMRC directly by the parcel consolidator, who then normally invoices the online retailer. We may have to make a full refund if situation appears to be somewhat complicated. This is the current information we have available and please go to the https://www.gov.uk/browse/tax/vat for reference.